SynTegra Solutions performs a comprehensive review of your distributor’s operations by employing a proprietary audit process utilizing PDMA, HDMA and DEA guidelines and regulations. Included in our audits would be: 

• Data analysis and inspection of inventory to detect:
  - Alternate sourcing
  - Counterfeit product
  - Speculative purchasing patterns
• Distributor compliance with PDMA/DEA requirements and HDMA guidelines
• SOP documentation and adherence
• Receiving, storage and shipment procedures
• QA processes and procedures
• Security processes and procedures, including computer systems security
• Cold chain management
• Handling of hazardous materials
• Returns processing
• DC staffing and training
• General facility condition and housekeeping

SynTegra will provide a clear and understandable outcome for your returns processing. During the audit, SynTegra will analyze return submissions from the Reverse Distributor for the following:

• Customer verification. Segregate 'suspicious' customers, ones having high return volume or missing DEA numbers, and insures that customers submitted by the Reverse Distributor are eligible for return credit, based on your policy.
• Proper crediting of returns. Quantify the extent of pricing discrepancies and understand the allocation and receipt of credit to the customer. Compare the Reverse Distributor-submitted returns to the credit allowed.
• Ability to detect the managed returns which are not eligible for return, based on your return goods policy.

Let SynTegra's experienced auditors help to improve compliance to your service agreements.